As you may have gathered, the relationships we form are way more substantial than a list of tax returns to be prepared and lodged.
We’d like to share two key aspects that encapsulate what we do and why we do it. They’re integral to the way clients get looked after at Hansens.
We’d like to share two key aspects that encapsulate what we do and why we do it. They’re integral to the way clients get looked after at Hansens.
The approach which has served us very well over many years has been to truly appreciate what’s important to our clients, the people who entrust us to steer them in the right direction.
Right from the outset, you’ll see that we’re committed to deeply engaging with you. New clients often express surprise about the priority we give to an onsite visit but to us it’s an important means of getting to understand your situation and to formulate our advice. Yes, we will take a keen interest in any urgent matters you may have and act upon them accordingly However, our primary focus will be on the important stuff – what you’d like to achieve, your time frames and personal requirements that need to be taken into account.
It's surprising how often decisions that get made today have deep implications for what happens down the track. We love it when clients later get “Ah-ha moments” regarding advice we provided initially (for example about legal structures) which ultimately yielded profound benefits (such as reduced Capital Gains Tax on the sale of a business).
So too, accounting with heart means taking a lead role in our clients’ succession plans. More than having an up to date will, succession and estate planning the Hansens way means having plans as to what is to happen with the various legal entities in a family structure, along with taking into account the personal needs of individual family members.
Right from the outset, you’ll see that we’re committed to deeply engaging with you. New clients often express surprise about the priority we give to an onsite visit but to us it’s an important means of getting to understand your situation and to formulate our advice. Yes, we will take a keen interest in any urgent matters you may have and act upon them accordingly However, our primary focus will be on the important stuff – what you’d like to achieve, your time frames and personal requirements that need to be taken into account.
It's surprising how often decisions that get made today have deep implications for what happens down the track. We love it when clients later get “Ah-ha moments” regarding advice we provided initially (for example about legal structures) which ultimately yielded profound benefits (such as reduced Capital Gains Tax on the sale of a business).
So too, accounting with heart means taking a lead role in our clients’ succession plans. More than having an up to date will, succession and estate planning the Hansens way means having plans as to what is to happen with the various legal entities in a family structure, along with taking into account the personal needs of individual family members.
We love your business pretty much sums us up. We treat clients’ businesses as our own and are deeply committed to their success. Typically, clients come to us via referral from a current client, then they stay for a long, long time. It’s not unusual for these relationships to last two, or even three, generations of owners.
Right from the outset of Hansens we’ve had a fascination for the businesses that are run by our clients. It’s driven us to become much more than just tax accountants. Rather, we see our role as being true business advisers. This aspiration has shaped our approach and it continues to drive us.
Overwhelmingly, we attract family businesses. Clients appreciate how we help them to truly understand their business, not just run/own it. Whilst we are based in Melbourne, the innovations we’ve made with online interacting enable us to service clients all over Australia. We were amongst the very first accountants to adopt Xero as the preferred software package used by our clients. Lately, we’ve added business succession and estate planning to our skill set.
Our clients invest their heart, soul and aspirations into their businesses. It’s our role to be there and support them in every way we can. By all means, check out our Service tab as to how we do this, but you can expect us to be actively working with you to improve your results.
Over the years we’ve developed the Hansens Way of working with our clients. Each team member is specialised in their role. Our clients don’t just have one person working on their file - three or four team members will be helping them in various ways. This ensures that there is always someone who can help when clients call for assistance. We’re not afraid to innovate or change things up. Many of the solutions we’ve pioneered have later been adopted as the norm across the accounting profession.
Oh, and by the way we fee up front and don’t charge you additional costs for a photocopy or postage stamp!
Whilst we work hard, really hard, in securing the best outcomes for our clients, at Hansens we always ensure that the relationship is enjoyable. Clients appreciate that our business advice is based upon what is important to them personally, that we visit them on site and how we know when a conversation is best undertaken over a beer rather than in a boardroom.
Right from the outset of Hansens we’ve had a fascination for the businesses that are run by our clients. It’s driven us to become much more than just tax accountants. Rather, we see our role as being true business advisers. This aspiration has shaped our approach and it continues to drive us.
Overwhelmingly, we attract family businesses. Clients appreciate how we help them to truly understand their business, not just run/own it. Whilst we are based in Melbourne, the innovations we’ve made with online interacting enable us to service clients all over Australia. We were amongst the very first accountants to adopt Xero as the preferred software package used by our clients. Lately, we’ve added business succession and estate planning to our skill set.
Our clients invest their heart, soul and aspirations into their businesses. It’s our role to be there and support them in every way we can. By all means, check out our Service tab as to how we do this, but you can expect us to be actively working with you to improve your results.
Over the years we’ve developed the Hansens Way of working with our clients. Each team member is specialised in their role. Our clients don’t just have one person working on their file - three or four team members will be helping them in various ways. This ensures that there is always someone who can help when clients call for assistance. We’re not afraid to innovate or change things up. Many of the solutions we’ve pioneered have later been adopted as the norm across the accounting profession.
Oh, and by the way we fee up front and don’t charge you additional costs for a photocopy or postage stamp!
Whilst we work hard, really hard, in securing the best outcomes for our clients, at Hansens we always ensure that the relationship is enjoyable. Clients appreciate that our business advice is based upon what is important to them personally, that we visit them on site and how we know when a conversation is best undertaken over a beer rather than in a boardroom.
